HUNRIGHT

HUNRIGHT LLC

Support

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Welcome to HUNRIGHT Support

HUNRIGHT helps you interpret available product-label information. This page covers the current iPhone app, version 1.0.0. iPad and Android are not supported in the initial iOS release. [VERIFY BEFORE PUBLISHING]

Getting started

  1. Create an account or sign in with email and password.
  2. Complete personalization when prompted.
  3. Scan a barcode, enter it manually, or search by product name.
  4. Verify the product and review its score, warnings, nutrition, and ingredients.

Account and sign-in

The current candidate supports email and password. If credentials are rejected, check the address, password, connection, and whether the account still exists. Apple, Google, and phone sign-in should not be listed until enabled and validated. [VERIFY BEFORE PUBLISHING]

Password reset

Use the password-recovery option on the sign-in screen and follow the email link. Check spam/junk folders and confirm that the same email address was used. Recovery links may expire. If the message does not arrive after a reasonable period, contact support. Exact UI wording and email delivery must be rechecked in the release build. [VERIFY BEFORE PUBLISHING]

Scanning a barcode

Open Scanner, place the full barcode inside the frame, hold the phone steady, and use zoom or flashlight when needed. Avoid glare and ensure enough light. The scanner prevents repeated handling of the same immediate read, but always verify the product shown.

Camera permission

HUNRIGHT needs camera permission only for barcode scanning.

On iPhone: Settings → Apps → HUNRIGHT → Camera. Turn Camera on, return to HUNRIGHT, and open Scanner again. The app should offer an Open Settings action when access has been denied. Microphone and Face ID are not required by the current candidate. [VERIFY BEFORE PUBLISHING]

The current implementation does not intentionally save or upload camera frames.

Product not found or incorrect product

Try scanning again, entering the barcode manually, or searching by name. Confirm the barcode and market variant on the package. Product datasets can be incomplete, outdated, or mismatched. Do not treat an unverified result as the physical product. To report a wrong product, use the in-app feedback action and manually include the product name, barcode, market and app version. Do not include a password, recovery link, token or unnecessary health information. The current app does not automatically attach the scan, barcode, profile or AI question to feedback.

Search by product or brand name. Broader terms may return better results. A network error should offer retry or scanner actions. If the keyboard obscures content, dismiss it and retry; report the device model, app version, and steps if it persists.

Understanding the HUNRIGHT Score

The HUNRIGHT Score is an educational interpretation of available product data. It is not a clinical assessment, safety certification, or universal ranking. Review the score together with the physical label, warnings, nutrients, ingredients, and your individual needs.

Nutrition and ingredients

Values and ingredient text depend on available source data and may be missing, outdated, translated, or associated with another variant. HUNRIGHT does not invent missing values. Verify serving size, units, package label, and manufacturer details.

Allergens and warnings

HUNRIGHT may highlight available allergen and ingredient information but cannot guarantee completeness or detect cross-contact and manufacturing changes. For a serious allergy or intolerance, use the current package and manufacturer guidance and consult a qualified health professional.

History and favorites

History contains account-linked recently viewed or scanned products supported by the current data flow. Favorites contains products you save. Empty states should offer a next action. If items appear under the wrong account, stop using the app and contact support with non-sensitive reproduction details.

Comparison

Choose available recent or favorite products and compare displayed nutrition values. “Higher,” “lower,” or “equal” describes the shown values, not which product is medically or universally better. Missing source values remain unidentified.

Personalization

Goals, dietary preferences, restrictions, allergens, and preferred analysis style can be managed in Profile when supported. They improve presentation but do not guarantee product suitability. Review the physical label every time.

Connectivity and offline errors

HUNRIGHT requires connectivity for account and product operations. Check Wi-Fi or cellular data, retry, and reopen the app if needed. Do not repeatedly submit the same action while a request is processing. If the problem persists, include the time, screen, action, app version, and a screenshot without secrets.

Delete your account

In the app:

  1. Open Profile.
  2. Choose Delete Account.
  3. Review and confirm the permanent deletion warning.
  4. Reauthenticate when prompted.
  5. Wait for completion and return to the sign-in screen.

The verified no-avatar path removes the Auth user, account-linked active relational records, and account-scoped local data. Force quit and cold start do not restore the deleted session or private data. A later sign-in attempt with the deleted credentials is rejected.

Operational logs, security records, provider records, and recovery mechanisms can remain for documented periods or legal requirements. This is not a promise that all data everywhere disappears immediately. Profile-photo upload is active and its owner-scoped cleanup is covered automatically, but deletion with a real stored avatar must still be physically validated in the Release build. See the planned Privacy Policy at https://hunright.com/privacy — PLANNED / [VERIFY BEFORE PUBLISHING].

If deletion fails, do not assume the account was removed. Retry from a stable connection or contact support. Never send your password.

Privacy requests

The planned privacy channel is privacy@hunright.com — PLANNED / [VERIFY BEFORE PUBLISHING]. The operational target is to respond within 30 days, subject to applicable law. Verification, applicable rights, appeals, authorized-agent handling, and any different statutory timing remain [LEGAL REVIEW REQUIRED].

Send feedback or report a problem

Use in-app feedback when available or the approved planned channel support@hunright.com — PLANNED / [VERIFY BEFORE PUBLISHING]. The operational response target is up to three business days. Include:

  • app version and iPhone model;
  • iOS version;
  • screen and steps;
  • expected and actual result; and
  • a screenshot with passwords, tokens, and private data removed.

Never send a password, authentication code, secret, full medical record, or payment information.

Health and nutrition disclaimer

A. Micro disclaimer

Educational label information—not medical advice. Verify the package and consult a qualified professional for individual health needs.

B. Short App Store/support disclaimer

HUNRIGHT provides educational interpretations of available product-label data. It does not diagnose, treat, or replace medical advice. Product, nutrition, ingredient, and allergen data may be incomplete or outdated; always verify the current package and consult an appropriate professional for personal health decisions.

C. Full legal/support disclaimer

HUNRIGHT provides general educational label interpretation based on information available from product labels, manufacturers, and third-party sources. Outputs, including scores, summaries, warnings, comparisons, recommendations, translations, and automated answers, can be incomplete, inaccurate, outdated, or inappropriate for an individual circumstance. HUNRIGHT does not diagnose, treat, prevent, or cure any condition and is not a substitute for a physician, registered dietitian, allergist, pharmacist, emergency service, or other qualified professional. Always verify the current physical package and manufacturer information. People with allergies, intolerances, pregnancy, medication use, or medical conditions should seek qualified guidance before relying on product information. In an emergency, contact local emergency services.

Final consumer-health wording requires [LEGAL REVIEW REQUIRED].

  • Support: support@hunright.com — PLANNED / [VERIFY BEFORE PUBLISHING]
  • Privacy: privacy@hunright.com — PLANNED / [VERIFY BEFORE PUBLISHING]
  • Legal: legal@hunright.com — PLANNED / [VERIFY BEFORE PUBLISHING]
  • Privacy: https://hunright.com/privacy — PLANNED / NOT LIVE / [VERIFY BEFORE PUBLISHING]
  • Terms: https://hunright.com/terms — PLANNED / NOT LIVE / [VERIFY BEFORE PUBLISHING]

The operational support-response target is up to three business days. Whether a public address, telephone, hours, or additional legal disclosure is required remains [LEGAL REVIEW REQUIRED].

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